Dog Grooming Spa
Call Us: 01473 636151

Our Grooming Policy: WE GROOM HUMANELY

Our policy when a dog is presented to us in a severely matted condition is to shave the whole coat using electric clippers with a close blade. To groom out a matted coat would cause the dog massive distress, painful and discomfort, often leaving a very thinned and damaged coat.

Shaving the dog is far more humane.

Many dogs are traumatised by hours of avoidable painful de-matting, putting them off grooming for life.

We consider shaving in these circumstances an act of kindness. I understand that most customers want a traditional style and therefore we can start afresh with a brand new coat on your following visit providing your dog has regular appointments, the frequency of which you will be advised.

Matting leads to many skin conditions:

  • Hot spots and sores
  • Skin Rash
  • Flea infestations
  • Fungal and bacterial infection
  • Yeast infections
  • Moist eczema
  • Urine and faeces scalding
  • Mites and lice
  • Maggot infestation
  • Eye and ear infections
  • Severe itching
  • Discolouration/staining of fur

Also, parasites such as fleas and ticks can be present without your knowledge, because the matted coat hides them and the signs we look for.

Skin Care

We stock a good range of quality shampoos to suit different coats and skin types. If your dog suffers from a skin allergy, please inform us and we can discuss shampoo options including our own hypoallergenic or even a medicated shampoo.

A clipped coat may reveal skin that is inflamed, due to the lack of circulation, possible trapped dampness and dirt that has accumulated underneath. Also this process may expose sores, rash or parasites that may need veterinary treatment. Occasionally, dogs may feel itchy after a matted coat is removed and therefore may scratch and rub their skin or shake their head: this is normal, however some dogs can over scratch or shake and this may lead to broken skin.

Dogs feel different after a matted coat is shaven off, the majority of dogs feel lighter, cooler and full of life. Very matted coats can be heavy and hot, therefore when they are removed, some find this new sensation strange and may take time to adapt to the feeling of their new coat, regardless of whether you like the dogs new look, they will feel 100% better.


Our electric table lowers to only a few inches off the floor, allowing any dog just to step on safely, without strain or injury. Wonderful also for older dogs, as it puts no stress on their bodies in any way.

Prevention is better than a cure

Don’t wait until he/she is matted again; book your next appointment NOW, to ensure your dog always feels good and well cared for.

Thank you for understanding that at FLUFF THE RUFF we put your dog’s welfare first. We cannot justify hours of torture. Coats grow back surprisingly quickly, but most importantly:



Call Us: 01473 636151

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Or come and see us and make an appointment at the on-site grooming facilities at Suffolk Canine Creche.

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